Faq

We can facilitate changes to an order or even a cancellation till the order is shipped. You can reach us at wecare@13.234.59.187 with your instructions. Once the order is shipped, we are unable to make any changes to your order.

Please reach out to our customer care team via email: wecare@13.234.59.187  and/or call +91 96062 46004. Our team will be able to update you on your order status.

Yes, we do take bulk orders. You can email us at wecare@13.234.59.187 or call us on +91 96062 46004

We’re sorry you can’t find the product you love! It takes about six months to a year to develop a new collection, and although we have a system in place for anticipating demand, we can never fully predict if an item is going to sell out. While we increase our volumes each year, we’re extremely careful to avoid overstocking and wastage – for a minimal carbon footprint. It’s all about finding and maintaining the right balance, something we’re trying to get better at every year. We also listen closely to the needs and wishes of our customers, and do our best to ensure their favourite items come back in stock as quickly as possible, though most of our collections are one-time only – so, we’d personally suggest that if you like something, buy it right away. However, some out of stock items might be available again, so click on the “notify me when in stock” button of an out of stock item, and we will email you as soon as it’s back in stock.

All gift cards are digital and available on the website. Once you purchase a gift card for someone they will receive an email with your message and a gift card code for the amount chosen by you. You will receive a confirmation email once the gift card is emailed to them. No physical gift cards are sent. The receiver can apply the gift code at checkout under the discount code section and the amount will be deducted from their cart amount.

When we started our brand in 2017 our primary objective was to provide sustainable yet affordable home décor options to the market. We have an in-house design team which allows us to set the best price for you while also rewarding the expertise of our factories and employees at fair rates. All our products are 100% sourced from within India. We do not levy huge mark-ups on our products and therefore frequent discounts are not viable or sustainable. Yes, usually we do have annual clearance sales in somewhere between February and March. Do sign up for our newsletter to stay updated.

Yes, we ship across India.

We don’t ship internationally, we are in the process of setting up our international shipping.

Due to the recent COVID situation, the processing times have increased to 3-5 days for readymade products and 7-8 days for curtains and customized products. Delivery time depends on the location, the south zone takes about 3-4 days and the North zone takes about 7-10 days.

The courier partner will send you an SMS alert on the day of delivery. If you’re unable to receive the parcel please reach to them or to us to update the instructions to the delivery person. An order is attempted 3 times after which it’s returned back. A returned order is cancelled and refunded. If a customer refuses orders regularly, we reserve the right to cancel orders and request for an in-store pick up only.

No, unfortunately we currently do not provide that service.

Please check out our return policy. Return Policy 

You can reach out to our customer care team via email; wecare@13.234.59.187 and/or call +91 96062 46004 with the order details. Please share a photo(s) of the products with the defect as well. We will reach out to you and help resolve the issue.

Yes, we do. We offer customization in terms of your preferred length, header style (we offer six different header styles) and lining options to provide room darkening effect. Please head to our custom-made tab to explore further.

Yes, they can be customized. Please contact our customer care team at +91 96062 46004 over call or Whatsapp.

Hi, at the moment we offer customizations in curtains and we are working towards offering customization in other products. We also try and provide all the standard sizes used in general for all categories like cushion covers, table cloths, runners and others. Do check the size options under each product.

We have a blog walking you through the entire process. 

You can read our blog on curtains and if you still need any further assistance, our customer care team will be happy to assist. You can reach them at +91 96062 46004 over call or Whatsapp.

Hello, yes we do. We provide the room darkening effect by adding a black out lining to our existing curtains. You can place an order for this under the custom-made section.

Please look at our stores section

All our stores are open all 7 days of the week. The store timings are 10.30 AM to 8.30 PM.

Yes

If you have interest or relevant work experience in retail store operations, warehousing, digital marketing, product photography / videography, textile design, e-commerce operations you can email your resumes and portfolio to hello@13.234.59.187. Do also check our “Work with us” page to know more.

Keeping up to date with our latest and greatest keeps you in the know of: our new product launches and collections, one-time offers and promotions via email. You can sign up for our newsletter and updates here, or follow us on Instagram and Facebook.